Growth & Operations
I joined Coinbase in October 2026 in a Growth & Operations role.
Experience
My roles have moved across community, marketing, operations, retention, product marketing and go-to-market strategy as the problems I was working on became broader. This is the career view behind the individual case studies.
I joined Coinbase in October 2026 in a Growth & Operations role.
I joined a rebuilt Product Marketing team as the organisation expanded across a broader portfolio of financial products. My work focused on moving PMM earlier into the product lifecycle, creating a more structured global GTM operating model and connecting Product with specialist Growth, Creative, Legal and Compliance teams.
At Uphold, my work centred on consumer retention, commercial value and the relationship between customer behaviour and the broader product experience. I developed a more structured approach to high-value customer retention, helped build the VIP proposition and explored new commercial mechanisms for re-engaging customers who held meaningful assets but had become relatively passive.
My four years at Binance covered a period of rapid growth, international expansion and significant regulatory change. I worked across integrated marketing, operations and UK market execution, including product and campaign launches, customer communications, cross-functional operating models and the implementation required for the UK's cryptoasset Financial Promotions regime.
The Litecoin Foundation was where crypto became more than an interest for me. My role sat close to the community and education side of an emerging industry, helping communicate the technology to a global audience and supporting initiatives designed to increase awareness and adoption.
I worked in the London operation supporting live and on-demand streaming services across major sports and entertainment properties. The role gave me direct exposure to the operational side of premium digital media, including the wider Endeavor and UFC ecosystem, and became an important bridge between my earlier gaming background and the partnership work I later supported in crypto.
My career began in gaming and esports, working directly with customers inside an industry that was still becoming professionalised. It gave me an early grounding in online communities, customer behaviour and operational problem-solving before I moved into crypto.
This was my earliest professional experience in online communities and competitive gaming. GameBattles sat within the Major League Gaming ecosystem and gave me first-hand exposure to how large digital communities form around competition, identity and participation. MLG was later acquired by Activision Blizzard, with GameBattles continuing as part of the broader esports portfolio.
The Work section goes deeper into selected projects, while LinkedIn has the conventional chronological version of my career. I use this page to show how the roles connect and where the focus of my work changed over time.